Wash Box

Ethical, natural products for you, your horse and dog.

Deliveries & Returns

Wash Box Deliveries

Wash Box products are sent on a 48 hour courier as standard. Currently, this service is provided by Yodel and requires a signature. This may involve the parcel being left with a neighbour.

We make our products to order; please allow time for production and despatch.

Wash Box Returns:

Our Wash Box products are manufactured using high quality ingredients. Our skilled soap makers take great care when creating your order. Thorough and precise quality checks are taken place during each stage of production.

If you are unhappy with your order, please contact us 01623 662181 or email sales@washbox.co.uk

To be eligible for a return of your non-customised product, your item must be unused and in the same condition that you received it.

We have a 30 day policy. If you are over your 30 day cooling-off period, we cannot offer you a refund or an exchange on your product.

Unless we are at fault or in breach of contact between you and us, you will be responsible for the cost of returning the product back to us. We advise that you return your product via a recorded delivery service as we cannot be held responsible for any products lost in transit. Please enclose a note with your full name, your order number, what product you are returning and the reason for the return.

Once your return is received and inspected, we will send you an email to notify you of the returned product. You will also receive an email confirmation of the approval or the rejection of your refund.

If you receive notification of approval, your refund will be processed immediately and credited back into the PayPal account or credit/debit card account used to make payment within 14 days of the approval.

Where you return a product to us and we are not at fault, or otherwise in breach of contract between you and us, you will be refunded the full amount of the product minus the original cost of delivery. This may be subject to any deduction to consider any costs incurred by us manufacturing the product for you. You will be required to pay the cost of the return postage.

If you would like to amend or cancel your order please contact our team on 01623 662181 or email sales@washbox.co.uk. We try our best to cancel or amend your order before it enters production, however this is not always possible.

Returns address
Poly Pads (UK) Ltd, Unit 4 Premier Court, Kings Mill Way, Mansfield, NG18 5ER.

Nothing in this policy affects your statutory rights.

Our policy lasts 30 days. If 30 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@washbox.co.uk to confirm that this can take place, and send your item to: Poly Pads (UK) Ltd, Premier Product, Premier Court, Kings Mill Way, Mansfield, Notts, NG18 5ER,.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, it is recommended that you consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.